Skip to main content

Contact Us


Due to current circumstances, our Lucky Mobile customer service call centre is temporarily closed. We apologize for the inconvenience. For any support you may need, please use our self-serve tools. Accessing your account online is the fastest and most convenient way to manage practically all aspects of your services at any time you choose. Manage your services online.

Need help with your Lucky Mobile service?

Already have a Lucky Mobile SIM Card?

Having issues activating your SIM card online?
Call us at 1 833-88-LUCKY (1 833-885-8259)


Online Support

Visit our Support section for frequently asked questions, and to learn more about:

  • Managing your balance and usage
  • Managing your Plan and Add-Ons
  • Top-Up Options
  • Coverage and Zones
  • Service Passes
  • Troubleshooting

And much more!

Support and Top FAQ

Manage Your Account 24/7

Check your balance, Top-Up or update your Top-Up options, and much more with the Lucky Mobile My Account app and
My Account.

Download the app
Learn about all options to Self Serve

Find a store near you

We're available at stores across the country.

Find a Store

Need assistance?

Couldn’t find the answer to your question in our Support section or by managing your services online? We’re here to help. Click below to contact a Lucky Mobile representative.

Contact Us

Resolve a concern

At Lucky Mobile, we strive to provide outstanding customer service each and every day but we realize that there's always room for improvement. That's why we're making it easy for you to resolve your concern.
If you've tried unsuccessfully to resolve a concern directly with us, view further options.