Skip to main content

Contact Us


At Lucky Mobile, we are always striving to make things easy for our customers. That’s why the fastest and most convenient way to manage practically all aspects of your services is by accessing your account online at any time you choose. Manage your services online.

Need help with your Lucky Mobile service?

Already have a Lucky Mobile SIM Card?

Having issues activating your SIM card online?
Call us at 1 833-88-LUCKY (1 833-885-8259)


Online Support

Visit our Support section for frequently asked questions, and to learn more about:

  • Managing your balance and usage
  • Managing your Plan and Add-Ons
  • Top-Up Options
  • Coverage and Zones
  • Service Passes
  • Troubleshooting

And much more!

Support and Top FAQ

Manage Your Account 24/7

Check your balance, Top-Up or update your Top-Up options, and much more with the Lucky Mobile My Account app and
My Account.

Download the app
Learn about all options to Self Serve

Find a store near you

We're available at stores across the country.

Find a Store

Need assistance?

Couldn’t find the answer to your question in our Support section or by managing your services online? We’re here to help. Click below to chat with a Lucky Mobile representative.

Monday to Friday 7 a.m. - 12 a.m. (ET)
Weekends 7 a.m. - 12 a.m. (ET)

Still need help? Call us

Within Canada

Dial *LUCKY (*58259) from your Lucky Mobile phone; or
Call 1 833-88-LUCKY (1 833-885-8259)

Outside of Canada

Call +1 416-581-0103
This call is free if you are using your Lucky Mobile phone or SIM Card.


Monday to Friday: 8 a.m. – 9 p.m.
Weekends: 9 a.m. - 6 p.m.


Resolve a concern

At Lucky Mobile, we strive to provide outstanding customer service each and every day but we realize that there's always room for improvement. That's why we're making it easy for you to resolve your concern.
If you've tried unsuccessfully to resolve a concern directly with us, view further options.