What is my Monthly Charge Date?

The day of the month you activate your Lucky Mobile service will be your Monthly Charge Date. For example, if you activate your service on December 5th, your Monthly Charge Date is the 5th of each month.

If you activate on the 29th, 30th or 31st of the month, your Monthly Charge Date will be that day, or will be adjusted to the last day of the month if needed. For example, if you activate on May 31st, your next Monthly Charge Date will be June 30th.

If you don’t know your Monthly Charge Date, you can find it by accessing the Lucky Mobile My Account app or by logging in to My Account.

You will also be sent a text message a few days prior to your Monthly Charge Date, to remind you to Top-Up.

Why is my Monthly Charge Date important?

Your Total Monthly Charge (Plan + Add-Ons) is charged against your account on this day every month. Whether you Top-Up manually with a Lucky Mobile Top-Up Card, with a credit card, or you choose an Automatic Top-Up option, you will need to have enough balance in your Lucky Mobile account on your Monthly Charge Date each month. This will ensure you can continue using your Lucky Mobile service without disruption.

The data, call minutes and text messages included in your Plan as well as your Add-Ons will refresh on your Monthly Charge Date.

Learn more about Top-Up options

Do I need to renew my plan every month?

As long as you have enough funds in your account to cover your Total monthly Charges, your Plan will remain active. If your service is suspended because of insufficient funds, you just need to Top-Up to cover your Total monthly Charges and your services will be restored within 1 hour.

What happens if I don’t have enough funds in my account to cover my Total Monthly Charge?

If you do not have enough funds in your account to cover your Total Monthly Charge (Plan + Add-Ons) on your Monthly Charge Date, your service will be suspended.

To continue your service, you will need to Top-Up with enough funds to cover your Total Monthly Charge, and the date of this payment will become your new Monthly Charge Date.

If you fail to make a payment for 120 consecutive days, we will deactivate your account and your number will be released. If you were able to make a payment to cover the full balance within 120 days, your account will be reactivated automatically within 1 hour. The funds added to your account balance are not refundable. If you’d like to reactivate your Lucky Mobile service, you’ll need a new SIM Card or eSIM (if you have a compatible phone) and a new phone number will be assigned to you.

Can I change my Monthly Charge Date?

Your Monthly Charge Date will change if you do not Top-Up in advance of the current date. The date of your next top-Up covering your Total Monthly Charges will become your new Monthly Charge Date

Do the funds in my Lucky Mobile account ever expire?

Funds you deposit into your Lucky Mobile account do not expire. The funds added to your account balance are not refundable.

I stopped using my Lucky Mobile service for the past month – can I get a refund?

You are responsible for all Charges, Fees and taxes associated with your Lucky Mobile service. Prepaid funds are non-refundable.