Why does this page matter
In the event of a network outage, it’s critical that customers know how to reach emergency services. This page outlines best practices to help you stay connected and safe.
- Use a landline if available. Landlines may operate independently of mobile networks.
- Try alternate mobile networks: Some devices may automatically roam to other networks for emergency calls.
- Use satellite-enabled devices: Certain phones and wearables can connect via satellite to place emergency calls.
- Use Over-the-Top (OTT) apps: Apps like WhatsApp or Signal may work over Wi-Fi if mobile networks are down.
- Enable Wireless Public Alerts (WPA): Ensure your device settings allow WPA messages even during outage, you can visit our WPA FAQs page.
- Confirm your device’s emergency capabilities:
- Check if your phone supports satellite or Wi-Fi calling.
- Ensure location services are enabled for emergency responders.
- Monitor local government social media accounts and local radio stations for emergency updates and instructions.
- Prepare in advance:
- Save emergency contacts in multiple formats (paper, phone, cloud).
- Keep backup power sources (e.g., battery packs) for your devices.
- Real-time alerts via:
- SMS
- App push notifications
- Cross-network support:
- Canadian carriers may back each other up during outages to maintain emergency access where technically feasible.
- Updated information:
- This page will evolve as technologies and emergency protocols change.
- Emergency calls are prioritized over other traffic during congestion where technically feasible and may, depending on circumstances, still function during an outage. However, only attempt to call 9-1-1 during an actual emergency.
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