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eSIM and Dual SIM    



An eSIM (short for embedded SIM) is a digital SIM built into recent phones that lets you activate a cellular service instantly and securely, and an associated phone number and plan, without having to use a physical SIM card. If you need to transfer your current Lucky Mobile number activated on an eSIM to a different device, follow these instructions.

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Compatible smartphones

  • iPhone XS or later
  • Google Pixel 3 series or later
  • Samsung Galaxy S21, Z Fold 3, Flip 3, Note20 or later

eSIM compatibility may vary for models purchased outside of Canada. Please check with your manufacturer if you have doubts.

Dual SIM Card

Dual SIM provides the convenience of having two phone numbers on a single smartphone. You can have separate personal and business numbers, or add a second line when travelling internationally.

How does it work?

With Dual SIM, you can have two phone numbers to make and receive voice calls, and to send and receive text and multimedia messages (SMS and MMS).

Dual SIM service is offered through a combination of a physical SIM and an eSIM. An eSIM is a digital SIM that lets you activate a cellular plan without having to use a physical SIM card.

The two phone numbers can be on the same account, on different accounts, or from different carriers (for example, one line from Lucky Mobile and one line from an international carrier).

If you activated from the Lucky Mobile My Account App

Please register, or log in to the Lucky Mobile My Account App to complete your eSIM set up, and to activate your service.

eSIM Set Up Instructions - with the Lucky Mobile My Account App:

  1. Ensure your phone's compatible with our network and unlocked
  2. Download the Lucky Mobile My Account app
  3. Open the Lucky Mobile My Account app and tap Join Lucky Mobile. The app will automatically detect if your phone supports eSIM activation.
    • If your phone is eSIM compatible, you can activate with your eSIM or with a physical SIM card.
    • If your phone needs a physical SIM card and you don’t already have one, buy one online or visit a Lucky Mobile store
  4. Follow the steps to complete your activation

Once you’ve completed the activation process, you will receive:

  • An on screen reminder to set up your eSIM and to complete the number transfer (if applicable). If you are not ready to set up your eSIM, you can do it later by logging into the Lucky Mobile My Account app.
  • An email confirming your order
  • If you are transferring your number to Lucky Mobile, a text message from your current carrier to authorize the transfer

eSIM Set Up Instructions without the Lucky Mobile My Account App:


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