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Dual SIM and eSIM    


Dual SIM Card

Dual SIM provides the convenience of having two phone numbers on a single smartphone. You can have separate personal and business numbers, or add a second line when travelling internationally.

How does it work?

With Dual SIM, you can have two phone numbers to make and receive voice calls, and to send and receive text and multimedia messages (SMS and MMS).

Dual SIM service is offered through a combination of a physical SIM and an eSIM. An eSIM is a digital SIM that lets you activate a cellular plan without having to use a physical SIM card.

The two phone numbers can be on the same account, on different accounts, or from different carriers (for example, one line from Lucky Mobile and one line from an international carrier).


An eSIM (short for embedded SIM) is a digital SIM that lets you activate a cellular service, and an associated phone number and plan, without having to use a physical SIM card.

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Compatible smartphones

  • iPhone XS, iPhone XS Max, iPhone XR, or later (dual eSIMs supported on iPhone 13 or later)
  • Google Pixel 3 series or later
  • Samsung Galaxy S21 / S21+ / S21 Ultra or later
  • Samsung Galaxy Z Fold 3 / Z Flip 3 or later
  • Samsung Galaxy Note20 / Note20 Ultra or later

eSIM compatibility may vary for models purchased outside of Canada. Please check with your manufacturer if have doubts.

Why do I get an error when activating my own phone on eSIM?

You may encounter an error when entering the IMEI depending on your device model. If this occurs, please enter the secondary IMEI (IMEI-2) or a temporary IMEI (i.e. 111111111111119) to complete the activation.

Dual SIM and eSIM information for in-store or over the phone activations: