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Wi-Fi Calling    

 

What is the Lucky Wi-Fi Talk & Text app?

The Lucky Wi-Fi Talk & Text app lets you make and receive calls and send and receive texts over a Wi-Fi network in areas where you don’t have mobile network coverage. You get a dedicated Wi-Fi calling phone number for exclusive use with the app.

The Lucky Wi-Fi Talk & Text app is for Android devices in the Google Play Store. It will soon be available for iOS in the Apple App Store.

Where can I use the app?

You can use the app wherever a Wi-Fi network is available. Call quality might vary depending on the strength of the Wi-Fi connection.

What do I need to use the app?

To use the Lucky Wi-Fi Talk & Text app, you will need:

  1. A smartphone capable of downloading the app.

    • Android smartphones with Android 4.4 or higher
    • It will soon be available for iOS 10.0 or higher in the Apple App Store

  2. An active Lucky Mobile rate plan.

    • Note: Text with 9-1-1 is not compatible with Wi-Fi Calling.

  3. A high-speed Wi-Fi connection.

How much does the app cost?

There is no additional cost for using the Lucky Wi-Fi Talk & Text app. Your Wi-Fi Calling usage is unlimited for calls and texts to and from Canadian and U.S. phone numbers. Calls and text messages within the app will not be applied against your account balance.

Note: your Internet service provider may apply additional charges for Internet usage consumed by Wi-Fi Calling. Wi-Fi Calling consumes about 1 MB of data per minute.

Important note about 9-1-1 calls
9-1-1 support is limited over Wi-Fi. Emergency personnel are not able to track your location when you call 9-1-1 through Wi-Fi Calling. In the event of an emergency, a 9-1-1 dispatcher will need an address to locate you. If you are unable to communicate with the 9-1-1 operator, they will dispatch help to the address listed in your Wi-Fi Calling settings. Please update this address when you change locations.

Using the Lucky Wi-Fi Talk & Text app

Setting up Wi-Fi Calling in the Lucky Wi-Fi Talk & Text app

To set up Wi-Fi calling, you must be connected to a mobile network so you can receive a text message with a verification code.

To register for Wi-Fi Calling in the app:

  1. Download and install the app on your smartphone.
  2. Launch the app and accept the permissions enabling the app to make and receive calls.
  3. Complete the activation steps that appear.
  4. Read and accept the Terms and Conditions.
  5. Enter an Emergency Address. This address is used if you call 9-1-1 and are unable to communicate your location.
  6. Choose your Wi-Fi phone number and you’re ready to go.

Why do I need to input an emergency address when setting up Wi-Fi Calling?

Emergency personnel are not able to track your location when you call 9-1-1 using Wi-Fi Calling. If you are unable to verbally communicate your location, help will be dispatched to the address in your app settings. It is important that you update this address to reflect your most up-to-date whereabouts when you use Wi-Fi Calling.

How do I know that I can make a Wi-Fi call or send a text?

To use Wi-Fi Calling or send and receive text messages you must be connected to a Wi-Fi network located in Canada or the U.S.

  • You will see a Connected indicator on the status bar of your device when you are connected to a Wi-Fi network and you can make and receive Wi-Fi calls and send and receive text messages.

  • You will see a No Wi-Fi Connection indicator on the status bar of your device when you are not connected to a Wi-Fi network.

  • Calls must start and finish within the Wi-Fi network you connect to. If you leave a Wi-Fi zone during a call, the call will terminate. Similarly, if you start your call on the mobile network and enter a Wi-Fi only zone, your call will terminate.

  • You cannot make or receive Wi-Fi calls to or from phone numbers from outside Canada and the U.S.

Note: some corporate Wi-Fi networks block Wi-Fi Calling.

Making and receiving calls

To make and receive calls you must be connected to a Wi-Fi network.

To make a call:

  1. Open the app.
  2. Touch the Phone icon (number pad).
  3. Enter the number you want to call.
  4. Touch the Phone icon to make the call.

To receive a call:

When the call pop-up appears, touch the Answer icon to take the call. Touch the Decline icon to reject the call.

Missed calls:

You will receive a missed call notification if you missed a call while you are connected to Wi-Fi. To view your missed calls, touch the History icon (clock).

Note: voicemail is not supported, so if you decline or miss a call your caller will hear ringing followed by a recorded message.

Sending and receiving text messages

To send and receive text messages, you must be connected to a Wi-Fi network. Text messages received when you are not connected to Wi-Fi will be sent to you if you reconnect to Wi-Fi within three days of when the text message was sent.

To send a text message:

  1. Open the app.
  2. Touch the Messages icon.
  3. Touch the (+) icon to create a new message.
  4. Select a contact or enter the recipient’s phone number.
  5. Enter your message and then tap on the Blue Arrow to send your message

Note: picture and video messaging is not supported.

What else do I need to know?

  • The Lucky Wi-Fi Talk & Text app does not support voicemail or calling features like call waiting, and call forwarding. It supports 3-way calling.

  • International calls are not supported.

  • If there is no usage on your Wi-Fi phone number for six months, we may withdraw your number so it can be used by another customer. Customers affected will be notified in advance

Special number limitations

Wi-Fi Calling does not support voice calls or texts to:

  • 211, 311, 411, 511, 611, 711, 811
  • 0+ operator calls
  • Special numbers beginning with “*” or “ #”
  • Services based on user location (e.g. #TAXI)
  • Free or premium short codes

Using Bluetooth devices

You can use the app with these compatible Bluetooth devices:

  • Apple AirPods
  • Jabra Easygo, Motion, Stealth, Supreme
  • Jawbone Era
  • Plantronics Discovery 975, Explorer 500, Voyager 5200, Voyager Edge, Voyager Legend, Voyager Pro HD
  • Sennheiser Presence

Other devices may work but call quality might be impacted.

Disabling Wi-Fi Calling

If you don't want to use the Wi-Fi Calling app temporarily, you can exit the app by touching the Menu icon on the top right and selecting Exit.

Terms & Conditions?

Read the Wi-Fi Calling Terms and Conditions.

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