To keep your Lucky Mobile account active, you must Top-Up your account with enough funds to cover your Total Monthly Charge (Plan + Add-Ons) each month. There are several ways to Top-Up. Our recommended method is Automatic Top-Up. Or, add funds to your account anytime by doing a Manual Top-Up.

Automatic Top-Up

There are two Automatic Top-Up options:

1. Monthly with Low Balance Top-Up

   With this option we will automatically charge your credit card, Visa Debit or bank account every month with enough funds to cover your Total Monthly Charge (Plan + Add-Ons), prior to your Monthly Charge Date. We will also Top-Up your account any time your balance reaches a minimum amount (set by you), ensuring you have funds available in case you need to buy a Service Pass.

2. Monthly Top-Up

   With this option we will automatically charge your credit card, Visa Debit or bank account every month with enough funds to cover your Total Monthly Charge (Plan + Add-Ons), prior to your Monthly Charge Date.

   If you forget to change your Monthly Top-Up settings when you change your Plan and Add-Ons, we will automatically change your Top-Up amount to match your new Total Monthly Charge for you. This way, you never need to worry about losing your service.

   You can set up Automatic Top-Up when you activate at a Lucky Mobile retailer, during online activation, with the Lucky Mobile My Account app or by logging into My Account.

   Set up Automatic Top-Up now    

Manual Top-Up

With this option, you’ll need to remember to Top-Up your account with enough funds to cover your Plan and Add-Ons, every month before your Monthly Charge Date, to ensure uninterrupted service.

• By Lucky Mobile Top-Up Card

  Lucky Mobile Top-Up Cards are available with the following values: $15, $20, $25, $50, $100.

  Lucky Mobile Top-Up Cards are available at our retailers, and in many convenience stores, grocery stores and gas stations.

  To use your Top-Up Card, access the Lucky Mobile My Account app, log in into My Account or dial *111 from your Lucky Mobile phone.

  Use a Top-Up Card now    

• By Credit Card or Visa Debit

  To Top-Up with your credit card or Visa Debit, access the Lucky Mobile My Account app, log in into My Account or dial *111 from your Lucky Mobile phone.

  Top-Up by Credit Card now    

Express Top-Up Program

Express Top-Up allows you to quickly add funds with a registered credit card using a four-digit PIN, so you won’t have to enter your payment information every time you Top-Up.

If you signed up for Monthly Top-Up or Monthly with Low Balance Top-Up, you are automatically registered for this program.

Sign up for Express Top-Up now    

If I’m using Automatic Top-Up, can I still make a Manual Top-Ups to add more funds to my account balance?

Yes. Your automatic payments will still continue unless you remove from Automatic Top-Up from your account, or you reach the maximum account balance of $500. Once the maximum balance is reached, we will pause your Automatic Top-Up until there is enough room to take another payment.

I’m having trouble doing a Top-Up from my phone’s web browser. What can I do?

Your browser may not support a Top-Up in this way.

Please try one of the following options:

1. Dial *111
2. Log into My Account using a Tablet, laptop or computer

What types of payment are accepted?

• Visa, Visa Debit, MasterCard, American Express (Canadian or U.S.)
• International credit cards are accepted for one-time Top-Ups only
• MasterCard Debit is not accepted
• Interac Debit is not accepted