To keep your Lucky Mobile account active, you must Top-Up your account with enough funds to cover your Total Monthly Charge (Plan + Add-Ons) each month. There are several ways to Top-Up. Our recommended method is Automatic Top-Up. Or, add funds to your account anytime by doing a Manual Top-Up.

Automatic Top-Up

There are two Automatic Top-Up options:

1. Monthly with Low Balance Top-Up

   With this option we will automatically charge your credit card, Visa Debit or bank account every month with enough funds to cover your Total Monthly Charge (Plan + Add-Ons), prior to your Monthly Charge Date. We will also Top-Up your account any time your balance reaches a minimum amount (set by you), ensuring you have funds available in case you need to buy a Service Pass.

2. Monthly Top-Up

   With this option we will automatically charge your credit card, Visa Debit or bank account every month with enough funds to cover your Total Monthly Charge (Plan + Add-Ons), prior to your Monthly Charge Date.

   If you forget to change your Monthly Top-Up settings when you change your Plan and Add-Ons, we will automatically change your Top-Up amount to match your new Total Monthly Charge for you. This way, you never need to worry about losing your service.

   Plus, get bonus data every month when you register for Automatic Top-Up. Learn more    

   Set up Automatic Top-Up now    

Manual Top-Up

With this option, you’ll need to remember to Top-Up your account with enough funds to cover your Plan and Add-Ons, every month before your Monthly Charge Date, to ensure uninterrupted service.

• By Lucky Mobile Top-Up Card

  Lucky Mobile Top-Up Cards are available with the following values: $15, $20, $25, $50, $100.

  Lucky Mobile Top-Up Cards are available at our retailers, and in many convenience stores, grocery stores and gas stations.

  To use your Top-Up Card, access the Lucky Mobile My Account app, log in into My Account or dial *111 from your Lucky Mobile phone.

  Use a Top-Up Card now    

• By Credit Card or Visa Debit

  To Top-Up with your credit card or Visa Debit, access the Lucky Mobile My Account app, log in into My Account or dial *111 from your Lucky Mobile phone.

  Top-Up by Credit Card now    

Express Top-Up Program

Express Top-Up allows you to quickly add funds with a registered credit card or bank account, using a four-digit PIN, so you won’t have to enter your payment information every time you Top-Up.

If you signed up for Monthly Top-Up or Monthly with Low Balance Top-Up, you are automatically registered for this program.

Sign up for Express Top-Up now    

If I’m using Automatic Top-Up, can I still make a Manual Top-Ups to add more funds to my account balance?

Yes. Your automatic payments will still continue unless you remove from Automatic Top-Up from your account, or you reach the maximum account balance of $500. Once the maximum balance is reached, we will pause your Automatic Top-Up until there is enough room to take another payment.

I’m having trouble doing a Top-Up from my phone’s web browser. What can I do?

Your browser may not support a Top-Up in this way.

Please try one of the following options:

1. Dial *111
2. Log into My Account using a Tablet, laptop or computer

What types of payment are accepted?

• Visa, Visa Debit, MasterCard, American Express (Canadian or U.S.)
• International credit cards are accepted for one-time Top-Ups only
• MasterCard Debit is not accepted
• Interac Debit is not accepted