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Ways to Top-Up    

 

To keep your Lucky Mobile account active, you must Top-Up your account with enough funds to cover your Total Monthly Charge (Plan + Add-Ons) each month. There are several ways to Top-Up. Our recommended method is Automatic Top-Up. Or, add funds to your account anytime by doing a Manual Top-Up.

Automatic Top-Up

There are two Automatic Top-Up options:

  1. Monthly with Low Balance Top-Up

    With this option we will automatically charge your credit card or bank account every month with enough funds to cover your Total Monthly Charge (Plan + Add-Ons), prior to your Monthly Charge Date. We will also Top-Up your account any time your balance reaches a minimum amount (set by you), ensuring you have funds available in case you need to buy a Service Pass.

  2. Monthly Top-Up

    With this option we will automatically charge your credit card or bank account every month with enough funds to cover your Total Monthly Charge (Plan + Add-Ons), prior to your Monthly Charge Date.

    If you forget to change your Monthly Top-Up settings when you change your Plan and Add-Ons, we will automatically change your Top-Up amount to match your new Total Monthly Charge for you. This way, you never need to worry about losing your service.

    You can set up Automatic Top-Up when you activate at a Lucky Mobile retailer, during online activation or by logging into My Account.

    Set up Automatic Top-Up now >

Manual Top-Up

With this option, you’ll need to remember to Top-Up your account with enough funds to cover your Plan and Add-Ons, every month before your Monthly Charge Date, to ensure uninterrupted service.

  • By Lucky Mobile Top-Up Card

    Lucky Mobile Top-Up Cards are available with the following values: $15, $20, $25, $50, $100.

    Lucky Mobile Top-Up Cards are available at our retailers, and in many convenience stores, grocery stores and gas stations.

    To use your Top-Up Card, log in into My Account or dial *111 from your Lucky Mobile phone.

    Use a Top-Up Card now >

  • By Credit Card

    To Top-Up with your credit card, log in into My Account or dial *111 from your Lucky Mobile phone.

    Top-Up by Credit Card now >

Express Top-Up Program

Express Top-Up allows you to quickly add funds with a registered credit card using a four-digit PIN, so you won’t have to enter your payment information every time you Top-Up.

If you signed up for Monthly Top-Up or Monthly with Low Balance Top-Up, you are automatically registered for this program.

Sign up for Express Top-Up now >

If I’m using Automatic Top-Up, can I still make a Manual Top-Ups to add more funds to my account balance?

Yes. Your automatic payments will still continue unless you remove from Automatic Top-Up from your account, or you reach the maximum account balance of $500. Once the maximum balance is reached, we will pause your Automatic Top-Up until there is enough room to take another payment.

I’m having trouble doing a Top-Up from my phone’s web browser. What can I do?

Your browser may not support a Top-Up in this way.

Please try one of the following options:

  1. Dial *111
  2. Log into My Account using a Tablet, laptop or computer

What types of credit cards are accepted?

  • Visa, MasterCard, American Express (Canadian or U.S.)
  • International credit cards are accepted for one-time Top-Ups only
  • MasterCard Debit is not accepted
  • Interac Debit is not accepted