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Accessibility Services    

 

What is Accessibility?

Lucky Mobile provides options to customers who self-identify with a disability that prevents them from completing daily tasks easily to help them get the most out of their mobile service. These include visual, hearing, cognitive, speech or physical impairments.

Who can get accessibility services?

Any customer with accessibility needs.

How can you get accessibility services?

You can learn more about the various accessibility options below.

For specific accessibility features of a device you brought to Lucky Mobile, please reference your device user manual.

Services Available

Text with 9-1-1

When you dial 9-1-1, the 9-1-1 call centre is notified that they need to communicate with you using text (SMS) instead of voice. The 9-1-1 call centre will then initiate text messaging with you to address the emergency.

Learn more >

Call Display

With Call Display, the name of the person calling appears on your phone screen, so you can see who’s calling (and decide if you want to answer or not).

Directory Assistance

If you're visually impaired, you can contact 411 and request to be connected to the number you're looking for. A $2.49 connection fee will be deduced directly from your balance.

Extended trial period

Lucky Mobile customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service.

Wireless terminology

For videos describing terminology commonly used in wireless contracts, click here.

Videos are presented in American Sign Language (ASL) with English captions and an audio voice over track.

Lucky Mobile Phones Accessibility Features

Lucky Mobile phones offer a variety of features – like talk to text, speaker phone, predictive text input, voice dialing and more. For specific accessibility features of a phone you brought to Lucky Mobile please reference your user manual.

Accessibility features of Lucky Mobile Phones

Phone Accesibility Features
ZTE Axon 7 Mini Accessibility: Hard of Hearing
  • Hearing aid compatibility
  • Vibration alerts
  • TTY
  • E911
Accessibility: Visual and Cognitive
  • Screen reader
  • Screen magnification
  • Screen colour enhancement
  • Adjustable text size
  • Predictive text
  • Voice assistant
  • Video conferencing
  • Guided access mode
Accessibility: Dexterity
  • Stylus friendly
  • External mouse
  • Text dictation by voice
LG K4 2017 Accessibility: Hard of Hearing
  • Mono audio
  • Flashing alerts
  • Vibration alerts
  • TTY
  • E911
Accessibility: Visual and Cognitive
  • Screen reader
  • Screen magnification
  • Screen colour enhancement
  • Adjustable text size
  • Predictive text
  • Guided access mode
Accessibility: Dexterity
  • Text dictation by voice
Alcatel U50 Accessibility: Hard of Hearing
  • Hearing aid compatibility
  • Flashing alerts
  • Vibration alerts
  • TTY
  • E911
Accessibility: Visual and Cognitive
  • Screen magnification
  • Screen colour enhancement
  • Adjustable text size
  • Predictive text
  • Voice assistant
  • Video conferencing
Accessibility: Dexterity
  • Stylus friendly
  • Text dictation by voice
Alcatel Go Flip Accessibility: Hard of Hearing
  • Hearing aid compatibility
  • E911