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SIM Card Support    


Will my phone work with a Lucky Mobile SIM Card?

Yes, as long as your phone is compatible with our network and already unlocked by your previous provider. The availability of some services may differ depending on your phone.

Your phone must be compatible with LTE AWS (1700 MHz) or LTE 700 MHz bands, or UMTS/HSPA compatible on 850/1900 MHz bands. See your phone’s user guide for information about network compatibility.

What kind of SIM Card do I need?

Lucky Mobile Multi SIM Card is compatible as standard, micro, or nano. You can use the size you need for your phone.

Where can I buy and activate a new SIM Card?

To buy a Lucky Mobile SIM Card:

  • Order online
  • Call 1 833-88-LUCKY (1 833-885-8259) to order
  • Visit a Lucky Mobile store. You can also find Lucky Mobile SIM Cards and Top-Up Cards in most convenience stores, grocery stores, and gas stations.

Already have a Lucky Mobile SIM Card? Activate now.

How do I insert my SIM Card into my phone?

Locate the SIM Card slot either on the side of your phone or under the battery. If you still need help, consult your phone’s user guide for instructions.

Transferring my service to a different SIM Card

  1. Log in to My Account
  2. Select the mobile phone with the rate Plan you want to change (if more than one mobile phone is registered)
  3. Click on the My Phone tab
Click “Transfer my service to a different SIM Card” and follow the on-screen instructions.

Manage Your Account 24/7

Check your balance, Top-Up or update your Top-Up options, change your Plan, and much more with the Lucky Mobile My Account app and My Account.