Manage your Account 24/7
There are two easy ways to manage your account:
Online, with My Account
Check your balance, Top-Up your account and more without waiting on the phone or in line at a store.
Haven’t signed up yet? Sign up for My Account now >
Over the Phone with our Interactive Voice Response (IVR) system
You can access some of our self-serve options by dialing *LUCKY (*58259) free from your Lucky Mobile phone, or by calling 1 833-88-LUCKY (1 833-885-8259) from a home phone, and following the prompts.
My Account is the easiest way to manage to your service 24/7:
|What do you want to do?||My Account||IVR|
|Check account balance||x||x|
|Top-Up your account with a Top-Up card||x||x|
|Top-Up your account with a credit card||x||x|
|Set up Express Top-Up||x||x|
|Change Plan & Add-Ons||x|
|Set up an Automatic Top-Up Option||x|
|Reset voicemail password||x|
|Transfer a SIM to another phone||x|
|Unlock a SIM||x|
|View and edit your profile information||x|
Manage Your Account 24/7
Check your balance, Top-Up or update your Top-Up options, and much more.