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Manage your Account 24/7    

 

There are two easy ways to manage your account:

  1. Online, with the Lucky Mobile My Account app or My Account

    Check your balance, Top-Up your account, change your Add-Ons and more without waiting on the phone or in line at a store.

    Learn more about the Lucky Mobile My Account app

    Haven’t signed up to My Account yet? Sign up for My Account now >

  2. Over the Phone with our Interactive Voice Response (IVR) system

    You can access some of our self-serve options by dialling *LUCKY (*58259) free from your Lucky Mobile phone, or by calling 1 833-88-LUCKY (1 833-885-8259) from a home phone, and following the prompts.

The Lucky Mobile My Account app and My Account are the easiest ways to manage your service 24/7:

My Account vs Lucky Mobile My Account app vs IVR
What do you want to do? My Account Lucky Mobile My Account app IVR
Top-Up your account with a Top-Up card x Top-Up your account with a Top-Up card available for My Account x Top-Up your account with a Top-Up card available for Lucky Mobile My Account app x Top-Up your account with a Top-Up card available for IVR
Top-Up your account with a credit card x Top-Up your account with a credit card available for My Account x Top-Up your account with a credit card available for Lucky Mobile My Account app x Top-Up your account with a credit card available for IVR
Set up an Automatic Top-Up Option x Set up an Automatic Top-Up Option available for My Account x Set up an Automatic Top-Up Option available for Lucky Mobile My Account app Set up an Automatic Top-Up Option not available for IVR
Set up Express Top-Up x Set up Express Top-Up available for My Account Set up Express Top-Up not available for Lucky Mobile My Account app x Set up Express Top-Up available for IVR
Check account balance x Check account balance available for My Account x Check account balance available for Lucky Mobile My Account app x Check account balance available for IVR
Monitor your usage x Monitor your usage available for My Account x Monitor your usage available for Lucky Mobile My Account app Monitor your usage not available for IVR
Change Plan & Add-Ons x Change Plan and Add-Ons available for My Account x Change Plan and Add-Ons available for Lucky Mobile My Account app Change Plan and Add-Ons not available for IVRp
Reset voicemail password x Reset voicemail password available for My Account x Reset voicemail password available for Lucky Mobile My Account app Reset voicemail password not available for IVR
Transfer a SIM to another phone x Transfer a SIM to another phone available for My Account Transfer a SIM to another phone not available for Lucky Mobile My Account app Transfer a SIM to another phone not available for IVR
Unlock a SIM x Unlock a SIM available for My Account Unlock a SIM not available for Lucky Mobile My Account app< Unlock a SIM not available for IVR<
View and edit your profile information x View and edit your profile information available for My Account View and edit your profile information not available for Lucky Mobile My Account app View and edit your profile information not available for IVR
Save your credit card information Save your credit card information not available for My Account; x Save your credit card information available for Lucky Mobile My Account app Save your credit card information not available for IVR
Buy a Service Pass Buy a Service Pass not available for My Account x Buy a Service Pass available for Lucky Mobile My Account app Buy a Service Pass not available for IVR