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Manage your Account 24/7    


There are two easy ways to manage your account:

  1. Online, with My Account

    Check your balance, Top-Up your account, change your Plan & Add-Ons and more without waiting on the phone or in line at a store.

    Haven’t signed up yet? Sign up for My Account now >

  2. Over the Phone with our Interactive Voice Response (IVR) system

    You can access some of our self-serve options by dialing *LUCKY (*58259) free from your Lucky Mobile phone, or by calling 1 833-88-LUCKY (1 833-885-8259) from a home phone, and following the prompts.

My Account is the easiest way to manage to your service 24/7:

What do you want to do? My Account IVR
Check account balance x x
Top-Up your account with a Top-Up card x x
Top-Up your account with a credit card x x
Set up Express Top-Up x x
Change Plan & Add-Ons x
Set up an Automatic Top-Up Option x
Reset voicemail password x
Transfer a SIM to another phone x
Unlock a SIM x
View and edit your profile information x

Manage Your Account 24/7

Check your balance, Top-Up or update your Top-Up options, and much more.