There are two easy ways to manage your account:
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Online, with My Account
Check your balance, Top-Up your account and more without waiting on the phone or in line at a store.
Haven’t signed up yet? Sign up for My Account now >
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Over the Phone with our Interactive Voice Response (IVR) system
You can access some of our self-serve options by dialing *LUCKY (*58259) free from your Lucky Mobile phone, or by calling 1 833-88-LUCKY (1 833-885-8259) from a home phone, and following the prompts.
My Account is the easiest way to manage to your service 24/7:
| What do you want to do? | My Account | IVR |
|---|---|---|
| Check account balance | x | x |
| Top-Up your account with a Top-Up card | x | x |
| Top-Up your account with a credit card | x | x |
| Set up Express Top-Up | x | x |
| Change Plan & Add-Ons | x | |
| Set up an Automatic Top-Up Option | x | |
| Reset voicemail password | x | |
| Transfer a SIM to another phone | x | |
| Unlock a SIM | x | |
| View and edit your profile information | x |
Manage Your Account 24/7
Check your balance, Top-Up or update your Top-Up options, and much more.