There are two easy ways to manage your account:
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Online, with the Lucky Mobile My Account app or My Account
Check your balance, Top-Up your account, change your Add-Ons and more without waiting on the phone or in line at a store.
Learn more about the Lucky Mobile My Account app
Haven’t signed up to My Account yet? Sign up for My Account now
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Over the Phone with our Interactive Voice Response (IVR) system
You can access some of our self-serve options by dialling *LUCKY (*58259) free from your Lucky Mobile phone, or by calling 1 833-88-LUCKY (1 833-885-8259) from a home phone, and following the prompts.
The Lucky Mobile My Account app and My Account are the easiest ways to manage your service 24/7:
| What do you want to do? | My Account | Lucky Mobile My Account app | IVR |
|---|---|---|---|
| Activate a Lucky Mobile account | x Activate a Lucky Mobile account available for My Account | x Activate a Lucky Mobile account available for Lucky Mobile My Account app | Activate a Lucky Mobile account not available for IVR |
| Top-Up your account with a Top-Up card | x Top-Up your account with a Top-Up card available for My Account | x Top-Up your account with a Top-Up card available for Lucky Mobile My Account app | x Top-Up your account with a Top-Up card available for IVR |
| Top-Up your account with a credit card | x Top-Up your account with a credit card available for My Account | x Top-Up your account with a credit card available for Lucky Mobile My Account app | x Top-Up your account with a credit card available for IVR |
| Set up an Automatic Top-Up Option | x Set up an Automatic Top-Up Option available for My Account | x Set up an Automatic Top-Up Option available for Lucky Mobile My Account app | x Set up an Automatic Top-Up Option not available for IVR |
| Set up Express Top-Up | x Set up Express Top-Up available for My Account | Set up Express Top-Up not available for Lucky Mobile My Account app | x Set up Express Top-Up available for IVR |
| Check account balance | x Check account balance available for My Account | x Check account balance available for Lucky Mobile My Account app | x Check account balance available for IVR |
| Monitor your usage | x Monitor your usage available for My Account | x Monitor your usage available for Lucky Mobile My Account app | Monitor your usage not available for IVR |
| Change Plan & Add-Ons | x Change Plan and Add-Ons available for My Account | x Change Plan and Add-Ons available for Lucky Mobile My Account app | Change Plan and Add-Ons not available for IVRp |
| Reset voicemail password | x Reset voicemail password available for My Account | x Reset voicemail password available for Lucky Mobile My Account app | Reset voicemail password not available for IVR |
| Transfer a SIM to another phone | x Transfer a SIM to another phone available for My Account | Transfer a SIM to another phone not available for Lucky Mobile My Account app | Transfer a SIM to another phone not available for IVR |
| Unlock a SIM | x Unlock a SIM available for My Account | Unlock a SIM not available for Lucky Mobile My Account app | Unlock a SIM not available for IVR |
| View and edit your profile information (change your name, update your email address, manage your marketing preferences) | x View and edit your profile information available for My Account | x View and edit your profile information not available for Lucky Mobile My Account app | View and edit your profile information not available for IVR |
| Save your credit card information | Save your credit card information not available for My Account | x Save your credit card information available for Lucky Mobile My Account app | Save your credit card information not available for IVR |
| Buy a Service Pass | Buy a Service Pass not available for My Account | x Buy a Service Pass available for Lucky Mobile My Account app | Buy a Service Pass not available for IVR |
| Link/unlink a phone number to my My Account profile | x Buy a Service Pass not available for My Account | x Buy a Service Pass available for Lucky Mobile My Account app | Buy a Service Pass not available for IVR |
Manage Your Account 24/7
Check your balance, Top-Up or update your Top-Up options, change your Plan, and much more with the Lucky Mobile My Account app and My Account.