There are two easy ways to manage your account:
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Online, with the Lucky Mobile My Account app or My Account
Check your balance, Top-Up your account, change your Add-Ons and more without waiting on the phone or in line at a store.
Learn more about the Lucky Mobile My Account app
Haven’t signed up to My Account yet? Sign up for My Account now >
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Over the Phone with our Interactive Voice Response (IVR) system
You can access some of our self-serve options by dialling *LUCKY (*58259) free from your Lucky Mobile phone, or by calling 1 833-88-LUCKY (1 833-885-8259) from a home phone, and following the prompts.
The Lucky Mobile My Account app and My Account are the easiest ways to manage your service 24/7:
| What do you want to do? | My Account | Lucky Mobile My Account app | IVR |
|---|---|---|---|
| Top-Up your account with a Top-Up card | x | x | x |
| Top-Up your account with a credit card | x | x | x |
| Set up an Automatic Top-Up Option | x | x | |
| Set up Express Top-Up | x | x | |
| Check account balance | x | x | x |
| Monitor your usage | x | x | |
| Change Plan & Add-Ons | x | Add-Ons only | |
| Reset voicemail password | x | x | |
| Transfer a SIM to another phone | x | ||
| Unlock a SIM | x | ||
| View and edit your profile information | x |
Manage Your Account 24/7
Check your balance, Top-Up or update your Top-Up options, and much more with the
Lucky Mobile My Account app and My Account.