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Data overage and Service Passes FAQ    

 

With Lucky Mobile, there are no data overage charges.

That’s right. No data overage charges. No surprises.

Here’s how it works:

  • If you subscribe to a Zone Plan and your usage exceeds the data included in your plan or Add-On, you can continue to use data at reduced speeds at no extra cost. And if you wish to add more 3G data to your plan, you can easily do so by purchasing a Service Pass, right on your phone.
  • If you subscribe to a Province & Canada Plan and your usage exceeds the data included in your plan or Add-On, we’ll send you a text message with a link to add a Service Pass should you wish to use more data.
With no surprise pay-per-use charges, you're always in control. And to further help you manage your usage, you can log in to My Account and find your most up-to-date usage details.

What is a Service Pass?

Our Service Passes help you manage your spending. Choose a Service Pass to call, text, or use data outside your monthly Plan and Add-Ons.

If you try to call, text or use data and your activity is not included in your plan or Add-Ons, we will send you a text message with a link explaining your Service Pass options.

You can buy a Service Pass for calling (Canada-wide or international), texting, and data usage.

Service passes are either $3 or $5, and they expire after 30 days.

How do I buy a Service Pass?

Buying a Service Pass is easy. If you try to call, text or use data that is not included in your Plan or Add-Ons, we will send you a text message. Just click the Service Pass link in the text message, and you will be presented with options for your specific plan and needs.

After you confirm your selection, we will send you another text message confirming your Service Pass and its expiry date.

We recommend keeping extra funds in your account in case you ever need a Service Pass.

Can I buy more than one Service Pass at a time?

Yes. You can have multiple Service Passes at one time, but only one from each category (calls, international calls, text messages, and data). Once you use up your full Service Pass, you will be able to buy another.

If you’re using multiple Service Passes, we recommend buying a monthly Add-On, or upgrading to a larger plan.

How will I know when I need to buy another Service Pass?

We will send you a text message when you reach 50% of your Service Pass usage, and again when you have used 100%. Once you use up your full Service Pass, you will be able to buy another.

I’m on a Zone Plan. Can I use an In-Zone data Service Pass while I’m Out-of-Zone?

No. If you are on a Zone Plan, you will need a separate data Service Pass for Out-Of-Zone usage. If you try to use data while Out-of-Zone, we will send you a text message explaining your Out-Of-Zone data Service Pass options.

Do I need to buy different calling and texting Service Passes for when I am In-Zone and Out-of-Zone?

No. All calling and texting Service Passes can be used nationally across the Lucky Mobile network.

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