Data overage and Service Passes FAQ
With Lucky Mobile, there are no data overage charges.
That’s right. No data overage charges. No surprises.
If your usage exceeds the data included in your plan or Add-On, we’ll send you a text message with a link to add a Service Pass should you wish to use more data. You can also continue to use data at reduced speeds of up to 128 Kbps for email, light browsing and messaging at no additional charge once you have exceeded your allotted data.
Note: Data Service Passes are not available on calling-only plans (even if registered for Automatic Top-Up bonus data). If you are on a plan that only includes calling/minutes, and want to add data, you will need to change your plan with My Account to one that includes data.
With no surprise pay-per-use charges, you're always in control. And to further help you manage your usage, you can access the Lucky Mobile My Account app or log in to My Account and find your most up-to-date usage details.
What is a Service Pass?
Our Service Passes help you manage your spending. Choose a Service Pass to call, text, or use data outside your monthly Plan and Add-Ons.
If you try to call, text or use data and your activity is not included in your plan or Add-Ons, we will send you a text message with a link explaining your Service Pass options.
You can buy a Service Pass for calling (Canada-wide or international), texting, and data usage.
Service Passes expire 30 days after adding them to your account.
Data Service Passes are only available if your current Plan already includes data.
How do I buy a Service Pass?
Buying a Service Pass is easy. If you try to call, text or use data that is not included in your Plan or Add-Ons, we will send you a text message. Just click the Service Pass link in the text message, and you will be presented with options for your specific plan and needs.
After you confirm your selection, we will send you another text message confirming your Service Pass and its expiry date.
Can I buy more than one Service Pass at a time?
Yes. You can have multiple Service Passes at one time, but only one from each category (calls, international calls and data). Once you use up your full Service Pass, you will be able to buy another.
How will I know when I need to buy another Service Pass?
We will send you a text message when you reach 50% of your Service Pass usage, and again when you have used 100%. Once you use up your full Service Pass, you will be able to buy another.
I need more data – what are my options?
You can buy a Service Pass, a data Add-On, or upgrade your Plan:
|Next Monthly Charge date
|Check available Plans
|Immediately or next Monthly Charge date
* Data Service Passes & Add-Ons are not available on calling-only plans (even if registered for Automatic Top-Up bonus data).
Can I remove my Service Pass from my account?
Once purchased, the Service Pass cannot be removed from your account. It expires after 30 days and is non-refundable.