Manage your account online – step by step instructions
The most efficient and convenient way to manage your services is by using our online tools. Check your balance, monitor your usage, Top-Up your account, manage your Plan and Add-Ons, and more. Whether you use the Lucky Mobile My Account app or My Account, we want to be sure you get the support you need. That’s why we thought of providing step by step instructions.
With the Lucky Mobile My Account app :
- Launch the Lucky Mobile My Account app on your phone.
- Your balance is displayed on the main screen, at the top of the screen.
With My Account:
- Log in to My Account.
- On the Overview tab, your current balance is displayed under My prepaid account.
With the Lucky Mobile My Account app :
- Launch the Lucky Mobile My Account app on your phone.
- On the main screen, click Register for Automatic Top-Up.
- Select your desired Automatic Top-Up option and click Continue.
- Choose a Top-Up amount and your desired Method of Payment. Click Continue.
- Enter the information relating to your chosen Method of Payment and click Review.
- Review the registration details, select Submit and accept the Terms of Service in order to complete the registration.
With My Account:
- Log in to My Account.
- Select the My Prepaid Account tab.
- Click Change Automatic Top-Up under the Top-Up options section.
- Select your desired Automatic Top-Up option and click Next.
- Choose a Top-Up amount and enter the Credit or Debit card information.
- Click on Next.
- Review the registration details, accept the Terms of Service and select Submit in order to complete the registration.
With the Lucky Mobile My Account app:
- Launch the Lucky Mobile My Account app on your phone.
- On the main screen, click on Top-Up.
- Select Top-Up Card.
- Enter the Top Up card number, and select Review.
- Review the Top Up details, select Submit and accept the Terms of Service in order to complete the Top Up.
- Repeat the above steps if you want to Top-Up with multiple Top-Up cards.
With My Account:
- Log in to My Account.
- On the Overview tab, under My prepaid account, select Top-Up now.
- Select Top-Up Card and click on Next in the lower right corner of the screen.
- Enter the Top Up card number, click Validate. If needed, you can add up to 5 Top-Up cards. Once you’ve entered all the Top-Up cards you wish to use, click Next.
- Review the Top Up details, select Submit and accept the Terms of Service in order to complete the Top Up.
With the Lucky Mobile My Account app:
- Launch the Lucky Mobile My Account app on your phone.
- On the main screen, click on Top-Up.
- Select Credit Card or Visa Debit.
- Choose the amount of your Top-Up, and enter the Credit or Debit card information.
- Click Review.
- Review the Top-Up details, select Submit and accept the Terms of Service in order to complete the Top Up.
With My Account:
- Log in to My Account.
- On the Overview tab, under My prepaid account, select Top-Up now.
- Select By Credit Card or By Debit.
- Choose the amount of your Top-Up and enter the Credit or Debit card information.
- Click Next.
- Review the Top-Up details, accept the Terms of Service and select Submit in order to complete your Top-Up.
With the Lucky Mobile My Account app:
- Launch the Lucky Mobile My Account app on your phone.
- Click Usage at the bottom of the main screen.
- A summary of your usage for the current month will come up. To see the details for each type of usage (data, text messages, Add-Ons), click on the corresponding usage section.
- Scroll down and select All Usage Details to see a detailed summary of you usage for the current month as well as previous months.
- Click Usage Details to return to the previous screen when you’re done.
With My Account:
- Log in to My Account.
- On the Overview tab, the My Usage section will show your usage for the current month.
- To see the details for each type of usage (data, text messages, Add-Ons), click on the corresponding usage section.
- To review the usage details for the current month, click View usage details at the bottom of the My Usage section. This will also allow you to access previous months information.
With My Account:
- Log in to My Account.
- On the Overview tab, under My Plan & Add-ons, click on Change my plan.
- Browse the available plans and click on Select & Continue once you’ve found the plan that you want.
- Review and add or remove Add-Ons. When you’re ready, click on Continue in the lower right corner of the screen.
- Review the Plan change details and select Submit in order to complete your Plan change.
Note: Your new Plan will be effective on your next Monthly Charge Date. If your account is suspended, you will need to Top-Up your account in order to change your Plan.
With the Lucky Mobile My Account app:
- Launch the Lucky Mobile My Account app on your phone.
- On the main screen, scroll down to the Add-Ons section and click on Manage.
- Select the Add-Ons category you’d like to update.
- Check an Add-On to add it, or uncheck one to remove it. Once ready, click on Done.
- If you’d like to add or remove Add-Ons for more than one category, repeat steps 3 and 4 for each category.
- When all your changes are ready, click on Continue at the bottom of the screen.
- Review the Add-Ons change details and select Submit in order to complete your Add-Ons change.
With My Account:
- Log in to My Account.
- On the Overview tab, under My Plan & Add-ons, click on Add or remove Add-Ons.
- Check an Add-On to add it, or uncheck one to remove it. Once ready, click on Continue.
- Review the Add-Ons change details and select Submit in order to complete your Add-Ons change.
Note: Your Add-Ons changes will be effective on your next Monthly Charge Date. If your account is suspended, you will need to Top-Up your account in order to add or remove Add-Ons.
Manage Your Account 24/7
Check your balance, Top-Up or update your Top-Up options, change your Plan, and much more with the Lucky Mobile My Account app and My Account.