What is voicemail?

Lucky Mobile voicemail takes messages when you can’t answer the phone, and can store five messages of up to one minute each. Unheard messages will be stored for a maximum of 5 days.

Setting up your voicemail mailbox

The first time you use Lucky Mobile voicemail, you’ll be asked to set up your voicemail mailbox.

1. Access your voicemail mailbox by pressing and holding the 1 key on your mobile phone.
2. Follow the prompts to record your name.
3. Choose your greeting:
   1. Press 1 to use the standard greeting
   2. Press 2 to record a personal greeting.
4. Choose your password option:
   1. Press 1 to turn skip password on.
   2. Press 2 to turn skip password off and set up a password.
5. Your Lucky Mobile voicemail service is now activated.

Important information

• For security purposes, it is recommended that you create a personal password and enter it each time you access your voicemail (i.e., turn off the “skip password” option).
• Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
• To access your voicemail from a different phone, such as your home phone, you’ll need to set up a password.

Accessing your voicemail mailbox

You can access your voice mailbox from any mobile or regular touchtone phone.

Airtime usage may apply when you access your mailbox using your mobile phone.

From your mobile phone

1. Press and hold the 1 key.
2. Enter your password (if applicable).

The following charges will apply:

• Within your local calling area: airtime
• Outside your local calling area: airtime + long distance

From landline and other phones

1. Dial your 10-digit mobile number.
2. Press the # key to interrupt the greeting.
3. Enter your password.

For applicable charges, please check with your service provider.

Changing your voicemail password

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 for Personal options.
3. Press 2 for Administrative options.
4. Press 1 to Establish or change your password.
5. Press 1 to Change your password.
6. Enter a new password. It should be four to 10 digits long, and cannot begin with zero.

Good to know

• Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
• Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.

Resetting your voicemail password

If you lose or forget your voicemail password, you can reset it on your mobile phone or computer at no charge.

With the Lucky Mobile My Account app:

1. Launch the Lucky Mobile My Account app on your phone
2. Under Manage my device, click Feature settings
3. Select Get password next to Voicemail password
4. Note your temporary password and access your voicemail by selecting Access my Voicemail.
5. Follow the instructions to set a new password

On your mobile phone or smartphone:

1. Go to My Account on your mobile browser.
2. Select your phone.
3. Select My Plan and features.
4. Select the Feature settings tab.
5. Select Reset password to complete the process.

On your computer:

1. Log in to My Account.
2. Click My services at the top of the page. If necessary, select your mobile phone.
3. Scroll down to My Add-Ons & promotional data and click on Manage Add-On settings.
4. Scroll down to Voicemail password and click the Reset
5. Follow the on-screen instructions.

If you are still having trouble accessing your voicemail, please contact us.

Skipping your password

You now have the option of skipping your voicemail password entirely when calling from your mobile phone.

Once you turn on this option, you’ll go straight to your mailbox when calling from your mobile phone. However, for security purposes, we recommend that you use a personal password.

You’ll still need to enter your password if you access your voice mailbox from another phone.

To set up skip password

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 for Personal options.
3. Press 2 for Administrative options.
4. Press 1 for Password options.
5. Press 2 for Turn skip password on/off.
6. Press 1 to turn skip password on, or Press 2 to turn Skip password off.

Changing your personal greeting

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 for Personal options.
3. Press 3 for Personal greeting options.
4. Press 1 and follow the instructions for changing your greeting.

Setting an extended absence greeting

If you’ll be away for a period of time, use this feature to record a new greeting without erasing your usual one. Callers will hear your absence greeting after the first ring and won’t be able to leave a message, so your mailbox won’t fill up. When you turn off the feature, your usual greeting will return.

Recording an extended absence greeting

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 to for Personal options
3. Press 3 for Personal greeting options.
4. Press 2 and follow the instructions for creating an extended absence greeting.

Turning off an extended absence greeting

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Follow the instructions to turn off your extended absence greeting

Accessing your voicemail from an iPhone Dual SIM

The voicemail message waiting indicator, represented as a red dot on your voicemail icon, shows that you have an unheard voicemail message from your primary line. The secondary line will not have a voicemail message waiting indicator.

To check if you have a message on your secondary line’s voicemail box:

1. Change the dial pad to secondary line
2. Press and hold the number 1 key to access your secondary line’s voicemail.
3. If a password has been set, you may be asked to enter it.

Or, you can change the primary line on your iPhone:

1. Go to Settings > Cellular > Default Voice Line to change your primary line.

Good to know

If you update to Apple iOS 17, you may find that your personal voicemail greeting is now one of Apple’s generic greetings. You can opt-out of Live Voicemail to resolve this issue by following these steps:

1. Go to Settings.
2. Tap Phone.
3. Tap Live Voicemail.
4. Turn off Live Voicemail.

What is call display?

Call display shows the caller's number on your mobile phone’s display screen whenever your phone rings. This lets you know who's trying to reach you.

Using call display

You will automatically see your callers’ numbers displayed on your mobile phone screen. You don’t have to do anything to activate the service.

You’ll also see the caller's name displayed if the caller is in your phonebook. And, depending on your mobile phone model, all the numbers of people who call may automatically be stored in a list or log when your phone is on and in a service Zone.

If the display reads Restricted, it means the caller has intentionally blocked their number.

Hiding my phone number when making calls

With the Lucky Mobile My Account app:

1. Launch the Lucky Mobile My Account app on your phone
2. Under Manage my device, click Feature settings
3. Disable the Show my Caller ID option

With My Account:

1. Log in to My Account.
2. Click on the My Plan & Add-Ons tab
3. Under Manage Add-On Settings, click on the Change button next to Caller ID
4. Select Block
5. Click on the Confirm button

What is call waiting?

Call waiting lets you receive incoming calls when you're already on the phone. When a second call comes in you'll hear a soft beep (only audible to you). Follow the instructions on your phone’s screen to answer the second call and your first call will be put on hold.

If you decide not to answer a second incoming call, the call will be forwarded directly to your voicemail.

Note: When you use call waiting, air time charges apply to both calls. Call waiting doesn't work when you are using 3-way calling.

Using call waiting

1. To answer the second call, look for the on-screen menu, which will provide an option to either Accept or Answer. Choosing this option will put the current call on hold and connect you with the second caller.
2. Use your menu options to put the second call on hold and reconnect with the first caller.
3. You can alternate between callers as often as you wish by using the menu options. Some phones also allow you to create a 3-way call with the two callers. Please consult your phone's user guide for details.
4. To end the active call, press END.

Good to know: Do not press END to hang up on just one caller, because this will end both calls. Ask one caller to hang up and carry on your second conversation.

What is 3-way calling?

3-way calling lets you add several people to a mobile phone call. You can connect the other callers at the start of your call, or add people to a call that’s already in progress.

Note that airtime usage applies to all calls when you use 3-way calling.

Making a 3-way call

1. Connect up to three people by dialling the first number and then pressing SEND. Wait until the person answers.
2. Use the on-screen menu and select Options or Add Caller and then dial the second person.
3. Once the second person has answered, repeat the second step to add up to three people.

Adding someone to a call in progress

1. Once you have one person on the line, use the on-screen menu and select Options or Add Caller, then dial the second person.
2. Once the second person has answered, you can repeat.

Unfortunately, call forwarding features are currently unavailable.