What is T9-1-1?

T9-1-1 is a registered service that lets Lucky Mobile customers who are deaf, hard of hearing or speech impaired communicate with 9-1-1 call centres by text (SMS) rather than talking.

To use the T9-1-1 service, customers must:

• Register for the T9-1-1 service
• Have a T9-1-1 compatible phone

For complete information on the T9-1-1 service please head to the Canadian Wireless Telecommunication Association’s website.

Who can register for T9-1-1?

T9-1-1 is for customers who are deaf, hard of hearing or speech impaired.

To register for T9-1-1 service you'll need:

• A registered profile on My Account
• A valid Lucky Mobile phone number
• A rate Plan that supports text messaging (SMS)
• A compatible mobile phone

Please don’t test the T9-1-1 service by calling 9-1-1 after you’ve registered. Contacting 9-1-1 should only be done in a real emergency.

Good to know: Once you’ve registered, it may take up to 5 business days for your T9-1-1 services to be activated and available.

Register Your Phone

T9-1-1 is free.

T9-1-1 is a free service for all Lucky Mobile customers who are deaf, hard of hearing or speech impaired. You won’t be charged for any text messages received from or sent to a 9-1-1 call centre during a T9-1-1 text session.

Register your phone >

How to make a T9-1-1 call?

Good to know: Don’t text the digits 9-1-1 to initiate your T9-1-1 service.

For complete information on the T9-1-1 service, including an instructional video please visit: Canadian Wireless Telecommunication Association’s website.

• You must already have registered for the T9-1-1 service.
• Unlock your phone’s keypad.
  Even though you can dial 9-1-1 on a locked keypad, some phones can’t send or receive text messages when the keypad is locked.
  Unlock your phone’s keypad by entering a personal password or pressing an unlock button on your phone.
• Dial 9-1-1 on your phone to place a regular emergency voice call.
• Make sure your call connects and that you receive an initial text message from a 9-1-1 call centre.
  Watch your phone’s display to make sure the call is connected. Once the call is connected, you should receive an initial text message from a 9-1-1 call centre. If you don’t receive the initial text message within two minutes, end the voice call and redial 9-1-1.
• The initial text message will come from a number with 13 digits starting with 555911. This number identifies the call centre you’re texting with.
• Provide the call centre with your location and emergency info. Once you get the initial text message, you should reply with a message that provides any information they request, like the nature of the emergency and your location. To speed up communication, keep your text messages as short as possible
• If possible, keep the 9-1-1 voice call connected during the entire text messaging session. This will let the 9-1-1 operator hear any background noises that may help assess the emergency and will provide enhanced 9-1-1 functions.
• Depending on your province and the emergency services you need, you may be transferred to a new number that begins with 555911 during the T9-1-1 session to access fire, police or emergency medical services. Always send messages to the current 555911 number.
• You’ll know when your T9-1-1 session is over when you receive the message: “End of 9-1-1 Call”. If you don’t get an “End of 9-1-1 Call” or further response, you can send a text message asking if the 9-1-1 conversation has ended. If you receive an error message, the T9-1-1 session has ended.
• If you need to continue your communication with the 9-1-1 call centre after receiving the “End of 9-1-1 Call” message, you’ll need to redial 9-1-1 on your phone and communicate again by replying to the text message.

Good to know:

• Always call 9-1-1 in an emergency.
• T9-1-1 is not compatible with Wi-Fi Calling.

Make sure your phone is T9-1-1 compatible

It’s your responsibility to make sure your phone is compatible with the T-9-1-1 service.

Check whether your Lucky Mobile phone is compatible.

If your phone isn’t on the list, then it’s not compatible with the T9-1-1 service. Use this list only if you have bought your phone from Lucky Mobile or an authorized Lucky Mobile store. Lucky Mobile can’t provide compatibility info on phones not bought from Lucky Mobile or an authorized Lucky Mobile store.

If you don’t know manufacturer and model of your Lucky Mobile phone, you can:

• Check the information printed on the box.
• Check the label in the battery compartment.
• Check the phone settings (e.g. Options > About).

If you’re getting a new Lucky Mobile phone and Plan to use the T9-1-1 service, check the list to make sure your new phone is on it.

Good to know:

If you own multiple phones, only the phone(s) assigned to registered mobile phone number(s) will work with the T9-1-1 service.

Only the default SMS application on your phone will support T9-1-1. Using any SMS application other than the one that comes with your phone, like a third-party SMS application, may prevent T9-1-1 from working.

Where is the T9-1-1 service available?

The T9-1-1 service is currently available in Manitoba, Calgary, Metro Vancouver and the York and Peel Regions in Ontario.

For more information on T9-1-1 availability please check the Canadian Wireless Telecommunications Association website

List of phones that are compatible with T-9-1-1:

• iPhone 4
• iPhone 4S
• iPhone 5
• iPhone 5c
• iPhone 5s
• IPhone 6
• iPhone 6 Plus
• iPhone 7
• iPhone 7 Plus
• iPhone 8
• iPhone 8 Plus
• iPhone SE
• iPhone SE (2nd generation)
• iPhone X
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone SE
• iPhone XR
• iPhone Xs
• iPhone Xs Max
• iPhone 12
• iPhone 12 Mini
• iPhone 12 Pro
• iPhone 12 Pro Max
• ALCATEL ONETOUCH IDOL 4
• ALCATEL ONETOUCH IDOL^TM 3
• ALCATEL ONETOUCH PIXI^TM 3 (4.5)
• ALCATEL PIXI^TM 4
• Alcatel One Touch
• Alcatel OneTouch A50
• Alcatel OneTouch GO FLIP^TM
• Alcatel OneTouch Idol^TM 2 S
• Alcatel OneTouch Idol^TM Mini
• Alcatel OneTouch Idol^TM X
• Alcatel OneTouch U50^TM
• Alcatel 1
• Alcatel 1B
• Alcatel 1X
• BlackBerry^® Q10
• BlackBerry^® Bold^TM 9790
• BlackBerry^® Bold^TM 9900 4G
• BlackBerry® Curve^TM 9360
• BlackBerry® DTEK50
• BlackBerry^® Classic
• BlackBerry^® Z10
• BlackBerry^® Q5
• BlackBerry^® KEY2
• BlackBerry^® KEY2 LE
• BlackBerry® KEYone
• BlackBerry® Leap
• BlackBerry® Motion
• BlackBerry® Passport
• BlackBerry® PRIV
• Doro 824
• Google Pixel 3
• Google Pixel 3 XL
• Google Pixel 3a
• Google Pixel 3a XL
• Google Pixel 4
• Google Pixel 4 XL
• Google Pixel 4a
• Google Pixel 4a (5G)
• Google Pixel 5
• HTC (M9a)
• HTC 10
• HTC One M9
• HTC Pixel
• HTC Pixel 2
• HTC Pixel XL
• HTC V30
• Huawei Ascend Y530
• Huawei Nova Plus
• Huawei Mate 20 Pro
• Huawei P20
• Huawei P20 Pro
• Huawei P30
• Huawei P30 lite
• Huawei P30 Pro
• Huawei P40 Pro
• Huawei Victoria
• Huawei Warsaw
• Kyocera DuraForce
• Kyocera DuraXE
• LG G2
• LG G3
• LG G4
• LG G4 Vigor^TM
• LG G5
• LG G6
• LG K4
• LG K4 (2017)
• LG Nexus 4
• LG Nexus 5
• LG Nexus 5X
• LG Optimus L1 II
• LG Optimus L5
• LG Optimus L5 II
• LG Q6
• LG Stylo^TM 3 PLUS
• LG X Power
• LG X power^TM 2
• LG G7 One
• LG G7 ThinQ
• LG G8 ThinQ
• LG G8X ThinQ
• LG K20
• LG K30
• LG K31
• LG K32
• LG K41S
• LG K61
• LG Q Stylo+
• LG Q60
• LG Q70
• LG XPower 3
• LG Optimus G
• LG Pixel 2 XL
• LG V20
• LG V60ThinQ 5G Dual Screen
• LG Velvet 5G
• Microsoft Lumia 830
• Motorola Atrix
• Motorola Edge +
• Motorola Moto G (3rd Gen.)
• Motorola Moto G Play
• Motorola Moto G5
• Motorola Moto X Play
• Motorola Moto G Plus
• Motorola Moto G^TM
• Motorola Moto Z
• Motorola Moto Z2 Play
• Motorola Motoluxe^TM
• Motorola Moto E
• Motorola Moto E5 Play
• Motorola Moto E6
• Motorola Moto G6 Play
• Motorola Moto Z3 Play
• Motorola One Vision
• Motorola One Hyper
• Motorola One 5G Ace
• Motorola Nexus 4
• Motorola Nexus 5
• Motorola Nexus6
• Samsung ATIV S
• Samsung Galaxy 551
• Samsung Galaxy A32 5G
• Samsung Galaxy A5
• Samsung Galaxy A51
• Samsung Galaxy A52 5G
• Samsung Galaxy A71
• Samsung Galaxy ACE II^TM x
• Samsung Galaxy Alpha^TM
• Samsung Galaxy Core LTE^TM
• Samsung Galaxy Discover^TM
• Samsung Galaxy Gio
• Samsung Galaxy Grand Prime
• Samsung Galaxy J1
• Samsung Galaxy J3
• Samsung Galaxy J3 Prime
• Samsung Galaxy S II HD LTE
• Samsung Galaxy S III^TM
• Samsung Galaxy S4^TM
• Samsung Galaxy S4^TM Mini
• Samsung Galaxy S5^TM
• Samsung Galaxy S5 Active
• Samsung Galaxy S6 edge
• Samsung Galaxy S7
• Samsung Galaxy S7 edge
• Samsung Galaxy S8
• Samsung Galaxy S8+
• Samsung Galaxy S20 5G
• Samsung Galaxy S20+ 5G
• Samsung Galaxy S20 Ultra 5G
• Samsung Galaxy S20 FE 5G
• Samsung Galaxy S21 5G
• Samsung Galaxy S21+ 5G
• Samsung Galaxy S21 Ultra 5G
• Samsung Galaxy A10e
• Samsung Galaxy A20
• Samsung Galaxy A50
• Samsung Galaxy A70
• Samsung Galaxy A8
• Samsung Galaxy Fold
• Samsung Galaxy J3 (2018)
• Samsung Galaxy S10
• Samsung Galaxy S10+
• Samsung Galaxy S10e
• Samsung Note10
• Samsung Note10+
• Samsung Note9
• Samsung Galaxy MEGA
• Samsung Galaxy Nexus
• Samsung Galaxy Note
• Samsung Galaxy Note 3
• Samsung Galaxy Note Edge
• Samsung Galaxy Note II
• Samsung Galaxy Note4
• Samsung Galaxy Note5
• Samsung Galaxy Note8
• Samsung Galaxy Note20 5G
• Samsung Galaxy Note20 Ultra 5G
• Samsung Galaxy Rugby
• Samsung Rugby3
• Samsung Galaxy Rugby LTE
• Samsung Galaxy W
• Samsung Galaxy Z Flip
• Samsung Galaxy Z Flip 5G
• Samsung XCover4
• Sonim Bolt 2
• Sonim Bolt 2 IS
• Sonim Bolt SL
• Sonim XP3
• Sonim XP5s
• Sonim XP7
• Sonim XP8
• Sony Xperia^® E1
• Sony Xperia^® E3
• Sony Xperia^® T3
• Sony Xperia^® J
• Sony Xperia^® M
• Sony Xperia^® M4 Aqua
• Sony Xperia^® SP
• Sony Xperia T (LT30a)
• Sony Xperia X performance
• Sony Xperia^TM XA
• Sony Xperia XZ1
• Sony Xperia XZ2
• Sony Xperia Z Ultra
• Sony Xperia Z1
• Sony Xperia Z2
• Sony Xperia Z2 Tablet
• Sony Xperia Z3
• Sony Xperia Z3 Compact
• Sony Xperia Z5
• Sony Xperia Z5 Premium
• Sony Xperia ZL
• Sony Xperia XZ2
• TCL 10L
• TCL 10Pro
• TCL 20S
• TCL 20 Pro 5G
• ZTE Axon 7 Mini
• ZTE Blade A3 L
• ZTE Grand^TM X
• ZTE Grand^TM X 2
• ZTE Z557BL