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What is T9-1-1?

T9-1-1 is a registered service that lets Lucky Mobile customers who are deaf, hard of hearing or speech impaired communicate with 9-1-1 call centres by text (SMS) rather than talking.

To use the T9-1-1 service, customers must:

For complete information on the T9-1-1 service please head to the Canadian Telecommunications Association’s website.

Who can register for T9-1-1?

T9-1-1 is for customers who are deaf, hard of hearing or speech impaired.

To register for T9-1-1 service you'll need:

Please don’t test the T9-1-1 service by calling 9-1-1 after you’ve registered. Contacting 9-1-1 should only be done in a real emergency.

Good to know: Once you’ve registered, it may take up to 5 business days for your T9-1-1 services to be activated and available.

Register Your Phone

T9-1-1 is free.

T9-1-1 is a free service for all Lucky Mobile customers who are deaf, hard of hearing or speech impaired. You won’t be charged for any text messages received from or sent to a 9-1-1 call centre during a T9-1-1 text session.

Register your phone

How to make a T9-1-1 call?

Good to know: Don’t text the digits 9-1-1 to initiate your T9-1-1 service.

For complete information on the T9-1-1 service, including an instructional video please visit: Canadian Telecommunications Association’s website.

  • You must already have registered for the T9-1-1 service.
  • Unlock your phone’s keypad.
    Even though you can dial 9-1-1 on a locked keypad, some phones can’t send or receive text messages when the keypad is locked.
    Unlock your phone’s keypad by entering a personal password or pressing an unlock button on your phone.
  • Dial 9-1-1 on your phone to place a regular emergency voice call.
  • Make sure your call connects and that you receive an initial text message from a 9-1-1 call centre.
    Watch your phone’s display to make sure the call is connected. Once the call is connected, you should receive an initial text message from a 9-1-1 call centre. If you don’t receive the initial text message within two minutes, end the voice call and redial 9-1-1.
  • The initial text message will come from a number with 13 digits starting with 555911. This number identifies the call centre you’re texting with.
  • Provide the call centre with your location and emergency info. Once you get the initial text message, you should reply with a message that provides any information they request, like the nature of the emergency and your location. To speed up communication, keep your text messages as short as possible
  • If possible, keep the 9-1-1 voice call connected during the entire text messaging session. This will let the 9-1-1 operator hear any background noises that may help assess the emergency and will provide enhanced 9-1-1 functions.
  • Depending on your province and the emergency services you need, you may be transferred to a new number that begins with 555911 during the T9-1-1 session to access fire, police or emergency medical services. Always send messages to the current 555911 number.
  • You’ll know when your T9-1-1 session is over when you receive the message: “End of 9-1-1 Call”. If you don’t get an “End of 9-1-1 Call” or further response, you can send a text message asking if the 9-1-1 conversation has ended. If you receive an error message, the T9-1-1 session has ended.
  • If you need to continue your communication with the 9-1-1 call centre after receiving the “End of 9-1-1 Call” message, you’ll need to redial 9-1-1 on your phone and communicate again by replying to the text message.

Good to know:

  • Always call 9-1-1 in an emergency.
  • T9-1-1 is not compatible with Wi-Fi Calling.

Make sure your phone is T9-1-1 compatible

It’s your responsibility to make sure your phone is compatible with the T-9-1-1 service.

Check whether your Lucky Mobile phone is compatible.

If your phone isn’t on the list, then it’s not compatible with the T9-1-1 service. Use this list only if you have bought your phone from Lucky Mobile or an authorized Lucky Mobile store. Lucky Mobile can’t provide compatibility info on phones not bought from Lucky Mobile or an authorized Lucky Mobile store.

If you don’t know manufacturer and model of your Lucky Mobile phone, you can:

  • Check the information printed on the box.
  • Check the label in the battery compartment.
  • Check the phone settings (e.g. Options > About).
If you’re getting a new Lucky Mobile phone and Plan to use the T9-1-1 service, check the list to make sure your new phone is on it.

Good to know:

If you own multiple phones, only the phone(s) assigned to registered mobile phone number(s) will work with the T9-1-1 service.

Only the default SMS application on your phone will support T9-1-1. Using any SMS application other than the one that comes with your phone, like a third-party SMS application, may prevent T9-1-1 from working.

Where is the T9-1-1 service available?

The T9-1-1 service is currently available in Manitoba, Calgary, Metro Vancouver and the York and Peel Regions in Ontario.

For more information on T9-1-1 availability please check the Canadian Telecommunications Association website

List of phones that are compatible with T-9-1-1:

Brand Model
Alcatel Alcatel 1
Alcatel U50
Alcatel GO FLIP
Alcatel Link Hub
Alcatel Alcatel 1B
Alcatel Alcatel 1X
Alcatel A50
Alcatel Idol 4
Alcatel Pixi 4
Apple iPhone 4
Apple iPhone 4S
Apple iPhone 5
Apple iPhone 5C
Apple iPhone 5S
Apple iPhone 6
Brand Model
Apple iPhone 6 Plus
Apple iPhone 6S
Apple Apple iPhone 6S Plus
Apple iPhone 7
Apple iPhone 7 Plus
Apple iPhone 8
Apple iPhone 8 Plus
Apple iPhone X
Apple iPhone XR
Apple iPhone XS
Apple iPhone XS Max
Apple iPhone 11
Apple iPhone 11 Pro
Apple iPhone 11 Pro Max
Apple iPhone 12
Brand Model
Apple iPhone 12 mini
Apple iPhone 12 Pro
Apple iPhone 12 Pro Max
Apple iPhone 13
Apple iPhone 13 mini
Apple iPhone 13 Pro
Apple iPhone 13 Pro Max
Apple iPhone 14
Apple iPhone 14 Plus
Apple iPhone 14 Pro
Apple iPhone 14 Pro Max
Apple iPhone 15
Apple iPhone 15 Plus
Apple iPhone 15 Pro
Apple iPhone 15 Pro Max
Brand Model
Apple iPhone SE
Apple iPhone SE (2nd generation)
Apple iPhone SE (3rd generation)
BlackBerry KEY2
BlackBerry KEY2 LE
BlackBerry Motion
BlackBerry KEYone
Doro 824
Doro 824C
Google Pixel 5a
Google Pixel 3
Google Pixel 3 XL
Google Pixel 3a XL
Google Pixel 3a
Google Pixel 4
Brand Model
Google Pixel 4 XL
Google Pixel 4a (5G)
Google Pixel 4a
Google Pixel 6
Google Pixel 6 Pro
Google Pixel 7 Pro
Google Pixel 5
Google Pixel 7
Google Pixel 7a
Google Pixel 6a
HTC Pixel XL
HTC Pixel
HTC Pixel 2
Huawei P20 Pro
Brand Model
Huawei P30
Huawei P40 Pro
Huawei P20
Huawei Mate 20 Pro
Huawei P30 lite
Huawei P10
Huawei P30 Pro
Huawei P10 lite
Kyocera DuraXE
LG Q Stylo+
LG K31
LG X Power
Brand Model
LG V20
LG V30
LG G8 ThinQ
LG K32
LG K61
LG G7 One
LG V60 ThinQ 5G DualScreen
LG K83 5G
LG K4 (2017)
LG X Power 2
LG Q60
LG G8X ThinQ
LG Q70
Brand Model
LG K30
LG K20
LG G7 ThinQ
LG Rainbow
LG Stylo 3 Plus
LG Pixel 2 XL
LG X Power 3
Motorola Moto G4 Plus
Motorola Moto G6 Play
Motorola Moto G5
Motorola Moto Z2 Play
Motorola Moto G4 Play
Motorola One Hyper
Motorola Moto G7 Play
Brand Model
Motorola Moto E5 Play
Motorola Moto Z3 Play
Motorola LEX L11n
Motorola Moto Z
Motorola One Vision
Motorola Moto E6 Play
Motorola Moto G Fast
Motorola Moto E
Motorola Moto Edge+
Motorola One 5G Ace
Motorola Moto G Power
Motorola Moto G Pure
Motorola Moto G Power(2022)
Motorola Edge (2022)
Motorola Moto G 5G
Brand Model
Motorola Edge (2023)
Motorola moto g 5G (2023)
Samsung Galaxy A5 (2017)
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Galaxy Watch 6 (44 mm)
Samsung Galaxy Watch 6 (40 mm)
Samsung Galaxy S23 FE 5G
Samsung Galaxy Note 7
Samsung Galaxy Note8
Samsung Galaxy S7
Samsung Galaxy S7 edge
Samsung Galaxy J1
Samsung Galaxy J3
Samsung Galaxy J3 Prime
Brand Model
Samsung Galaxy A8 (2018)
Samsung Galaxy Watch Active2 LTE 44mm
Samsung Galaxy Watch Active2 LTE 40mm
Samsung Galaxy A03s
Samsung Galaxy A10e
Samsung Galaxy A11
Samsung Galaxy A12
Samsung Galaxy A13 5G
Samsung Galaxy A14 5G
Samsung Galaxy A20
Samsung Galaxy A21
Samsung Galaxy A32 5G
Samsung Galaxy A50
Samsung Galaxy A51
Samsung Galaxy A52 5G
Brand Model
Samsung Galaxy A53 5G
Samsung Galaxy A54 5G
Samsung Galaxy A70
Samsung Galaxy A71
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip 5G
Samsung Galaxy Z Flip3 5G
Samsung Galaxy Z Flip 4 5G
Samsung Galaxy Z Flip 5
Samsung Galaxy Z Fold 2 5G
Samsung Galaxy Z Fold3 5G
Samsung Galaxy Z Fold 4 5G
Samsung Galaxy Z Fold 5
Samsung Galaxy XCover Pro
Samsung Galaxy XCover6 Pro
Brand Model
Samsung Galaxy S20 FE 5G
Samsung Galaxy S10e
Samsung Galaxy S10
Samsung Galaxy S10+
Samsung Galaxy S20 5G
Samsung Galaxy S20+ 5G
Samsung Galaxy S20 Ultra 5G
Samsung Galaxy S21FE
Samsung Galaxy S21FE2 5G
Samsung Galaxy S21 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S21 Ultra 5G
Samsung Galaxy J3 (2018)
Samsung Galaxy Note 9
Samsung Galaxy Note10
Brand Model
Samsung Galaxy Note10+
Samsung Galaxy Note 20 5G
Samsung Galaxy Note 20 Ultra 5G
Samsung Galaxy Watch4 (40 mm)
Samsung Galaxy Watch4 (44 mm)
Samsung Galaxy Watch4 Classic (42 mm)
Samsung Galaxy Watch4 Classic (46 mm)
Samsung Galaxy Watch 5 Active_Small
Samsung Galaxy Watch 5 Active_Large
Samsung Galaxy Watch 5 Pro
Samsung Galaxy S22 5G
Samsung Galaxy S22+ 5G
Samsung Galaxy S22 Ultra 5G
Samsung Galaxy S23 5G
Samsung Galaxy S23+ 5G
Brand Model
Samsung Galaxy S23 Ultra 5G
Samsung Samsung Galaxy S23 FE
Samsung Samsung Galaxy S24
Samsung Samsung Galaxy S24+
Samsung Samsung Galaxy S24 Ultra
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Galaxy Fold
Samsung Galaxy Watch 6 Classic (47 mm)
Samsung Galaxy XCover4
Siyata Uniden UV350
Sonim XP3
Sonim XP3plus
Sonim XP5s
Sonim XP5plus
Sonim XP8
Sonim XP10
Sony Xperia XA
Brand Model
Sony Xperia X performance
Sony Xperia XZ2
Sony Xperia XZ1
Sony Xperia Z5
Sony Xperia Z5 Premium
TCL 303
TCL 40 XE 5G
TCL 30 XE 5G
TCL 30 5G
TCL 10Pro
TCL 20 Pro 5G
ZTE Axon 7 Mini
ZTE Blade A7P
ZTE MF288 Turbo Hub
ZTE Cymbal 2 (2022)
ZTE Blade A3 L
ZTE Blade A3+B1:C209 Plus