Why would I need to have my phone unlocked?

A non-Lucky Mobile phone needs to be unlocked and compatible with our network before we can activate your Lucky Mobile SIM Card. If you bought your phone from another provider, there's a good chance that it's locked. You will need to contact your previous provider to have them unlock your phone.

If your phone is currently locked to a Canadian provider, they will unlock your phone, free of charge, upon request.

How do I unlock my Lucky Mobile phone?

Phones sold by carriers are locked to that carrier, but you can ask to have your phone unlocked at no charge by contacting us.

• The device must be HSPA or LTE compatible
• The device cannot be reported as lost or stolen
• Lucky Mobile may refuse any unlock request that appears intended to defraud Lucky Mobile or its customers
• Lucky Mobile phones can be used with Bell, and Virgin Plus SIM cards, and vice versa - no unlocking required
• To maintain your device manufacturer's warranty, your unlock request needs to be processed by the original carrier

Unlocking an Apple phone:

• Once your unlocking request has been completed. you will receive an email confirming the unlocking of your phone
• Unlocking can take 4 to 6 hours

Other devices:

• You only need the unlocking code to unlock your device. The code does not expire
• You will need to insert a non-Lucky Mobile, Bell, Virgin Plus or Solo Mobile SIM card when completing the unlocking

What do I need to unlock my device?

• The device you want to unlock (have it handy)
• Your device’s IMEI number
• Optional: have a compatible non-Lucky Mobile SIM card on hand to confirm unlocking was successful

The unlocking codes and instructions will be provided to you upon completion of your request.