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Do Lucky Mobile Plans include data?

If you’re on a $40, $45 or $50 Zone Plan, you can use data as long as you are In-Zone. Once you use the monthly 3G data included in your plan, you can continue to use data at reduced speeds at no additional charge until your next Monthly Charge Date.

Need more 3G data in your Zone Plan? All you need to do is buy a data Service Pass.

Need to add 3G data to your Province or Canada Plan? Get a data Add-On.

Learn more about Zone Plans vs Province & Canada Plans >

What is a data Add-On?

If you’re on a Province or Canada Plan and want to use 3G data, you’ll need a data Add-On. These are charged against your account balance each month on your Monthly Charge Date.

If you buy an Add-On before your next Monthly Charge Date, it will take effect immediately and your account will be partially charged. The amount of data you receive will be prorated.

See Province & Canada data Add-Ons >

How will I know if I’m running out of 3G data?

We will send you a text message when you reach 50% of your 3G data limit, and again when you have used 100%. This text message will include a link to buy a data Service Pass, if you want to use more 3G data. You will need to have enough funds in your account to pay for the Service Pass.

Can I use 3G data in other countries?

Not at this time.

Are picture and video messages included in my monthly plan?

Picture and video messages are sent using data. If you subscribe to 3G data, these messages are included in your plan. If you do not have data in your plan, a data Add-On or a data Service Pass, you will not be able to send or receive picture or video messages.

Learn more about Zone Plans vs Province & Canada Plans >

I brought my own phone to Lucky Mobile. Why am I having trouble using data?

If you brought your own phone and are having trouble using data, you may need to update your phone APN settings.

What happens if I use all the 3G data included in my Zone Plan?

3G data included in Zone Plans can only be used within Lucky Mobile Zones. Once you exceed the monthly 3G data included in your plan, you can continue to use data at reduced speeds at no additional charge until your next Monthly Charge Date. When In-Zone data speeds are reduced, you should still be able to access email, browse the web and use most applications. Applications that require higher speeds (such as video streaming) will be affected by the data speed reduction.

To manage your data usage, you can use your mobile phone settings. We will also send you a text message when you reach 50% of your 3G data limit, and again when you have used 100%. This text message will include a link to buy a data Service Pass, if you want to use more 3G data. You will need to have enough funds in your account to pay for the Service Pass.

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