3G/HSPA network discontinuation
In an ongoing effort to enhance the customer experience, Lucky is discontinuing our 3G/HSPA network.
As a result of this change, customers with devices that rely on 3G/HSPA technology will need to upgrade their device. This includes, but not limited to, devices that are 3G/HSPA only, 4G LTE devices that do not support Voice over LTE (VoLTE) and VoLTE capable devices that are not certified for VoLTE use on Lucky (including devices purchased outside of Canada).
VoLTE capable devices may also be impacted as part of this change if the device is utilizing a 3G/HSPA only SIM card or has incorrect settings on the device.
Network Service Discontinuation Dates
3G/HSPA network changes across Canada
As part of this change, our 3G/HSPA network will no longer be available as of the following dates:
- Manitoba: December 31, 2025.
- Nationally: March 1, 2027.
Discontinuation of the 3G/HSPA network will affect mobile devices that rely on 3G/HSPA technology for any services, resulting in the loss of data, text and/or voice connectivity (including access to 9-1-1 emergency services). This includes 4G LTE devices that do not support voice over LTE (VoLTE).
3G/HSPA Network Discontinuation: Device Connectivity Checklist
System settings may have disabled Voice over WiFi during a software update. Enable it for best connectivity.
Newer software versions enable VoLTE automatically, while older versions may require you to turn on the VoLTE switch manually.
If you are still not able to enable VoLTE, please contact us.
Quick links
Does your device or SIM card need an upgrade?
Use this checklist to see if you need to upgrade your device or SIM card.
What happens when the network is discontinued
Customers with impacted devices who rely on the 3G/HSPA network to make or receive calls (including emergency 9-1-1) calls, send or receive text messages or for data services will no longer be supported once the 3G/HSPA network is discontinued.
Stay connected with Voice over LTE (VoLTE)
VoLTE capable phones enable you to make and receive calls over the 4G LTE network. VoLTE enables faster call connection times and improved voice quality service.
Frequently asked questions
3G/HSPA refers to a third generation of wireless access standards that allows devices to connect to the Internet and to place and receive voice calls. 3G/HSPA was introduced in the early 2000s and has been followed by 4G/LTE and by the newest generation of wireless standards.
VoLTE (Voice over LTE) allows you to make voice calls over the LTE network, which is essential since 3G/HSPA networks are being phased out across Canada by all carriers.
Devices bought outside Canada may not work properly on Lucky Mobile's network. This can limit voice, text, or data capabilities, especially if your device uses older technology like 3G/HSPA instead of 4G LTE.
To ensure proper performance, your device must support:
Not all devices work the same way with every network. Each carrier tests and certifies devices for its own VoLTE network. Even if your device supports VoLTE, if Lucky hasn’t certified it, VoLTE won’t work on our network – even if it does on another carrier.
This could be due to:
- Different settings: VoLTE configurations vary by carrier, so compatibility isn’t guaranteed without approval.
- Launch timing: Devices released before a carrier launched VoLTE may not be included in certification.
- Limited certification window: Certification usually happens near a device’s release; updates later are rare.
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