Resolve a concern

At Lucky Mobile, we always want to make sure that our customers are happy. If you have a concern or question, our Lucky Mobile Care Team will be there to chat and help you out.

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Chat live with the Lucky Mobile Team

Daily from 8 a.m. to 11:59 p.m. (ET)

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If your concern remains unresolved after chatting with us, then please fill out the form below and the Lucky Mobile Management Team will respond within 3 business days.

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Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at a www.ccts-cprst.ca, opens in new tab or call toll-free at 1-888-221-1687.

CCTS Comisson for Complaints for Telecom-Television Services, Let's talk solutions logo