Skip to main content
 
 

Complaint Process

 

At Lucky Mobile, we want to give you the best experience we can. If you have a complaint or feel there is something you think we could be doing better, we want to hear from you.

Contact us

Give us a call at 1 833-88-LUCKY (1 833-885-8259) or dial *LUCKY (*58259) from your Lucky Mobile phone.

Monday – Sunday, 9am to 9pm local time

If you’re not satisfied with our Customer Service team’s response, ask to speak with a supervisor who can assist you further. We want to do all we can to help.

If, after speaking with a supervisor, you are still not satisfied and continue to experience issues, please,

 

Your experience with Lucky Mobile is important to us, so we want to make sure we do everything we can to resolve your issue. If you feel your complaint hasn't been resolved, you can contact the CCTS.

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

CCTS logo