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Lucky Mobile update on COVID- 19

 

At Lucky Mobile, we are closely monitoring the COVID-19 situation. We have put measures in place to protect the health and safety of our customers and team members, and will add to those measures as the situation evolves.

We are doing everything we can to deliver the reliable and high-quality connections that our customers rely on, by putting in place resources and processes that keep health and safety as our #1 objective for everyone.

Below are some important items we’d like you to be aware of. It is also the place where we will keep you informed of any new developments.

Network service

Our network and services are fully operational

Lucky Mobile operates among the best wireless networks in the world. They feature robust redundancy and are designed to endure anything from extreme weather to surges in demand. This situation is no exception: all our networks and services remain fully operational.

Customers

Supporting our customers as best we can

Due to current circumstances, our Lucky Mobile call centre is temporarily closed. We apologize for the inconvenience but remain able to provide you with support through our self-serve tools. Accessing your account online is the fastest and most convenient way to manage practically all aspects of your services at any time you choose. You can access it here.

In addition, we are extending the return policy period for Lucky Mobile customers. We understand that more time may be needed to return or exchange mobile devices during this period. Therefore, we have extended our return policy for all devices from 15 days to 30 days.

Team members

Keeping our team and the public safe

We have closed all of our corporate kiosk locations to help stop the spread of COVID-19. All of our other employees are working to deliver reliable service to our customers from home until the situation allows a return to an office setting.

Other things you may wonder about