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Lucky Mobile update on COVID- 19

 

At Lucky Mobile, we are closely monitoring the COVID-19 situation. We have put measures in place to protect the health and safety of our customers and team members, and will add to those measures as the situation evolves.

We are doing everything we can to deliver the reliable and high-quality connections that our customers rely on, by putting in place resources and processes that keep health and safety as our #1 objective for everyone.

Below are some important items we’d like you to be aware of. It is also the place where we will keep you informed of any new developments.

Network service

Our network and services are fully operational

Lucky Mobile operates among the best wireless networks in the world. They feature robust redundancy and are designed to endure anything from extreme weather to surges in demand. This situation is no exception: all our networks and services remain fully operational.

Customers

We’re here to help

Accessing your account online is the fastest and most convenient way to manage practically all aspects of your services at any time you choose. You can access it here.

Lucky Mobile’s customer service call centre is open should you need any assistance. Dial *LUCKY (*58259) from your Lucky Mobile phone or call 1 833-88-LUCKY (1 833-885-8259) to talk to a representative.

Team members

Keeping our team and the public safe

To help stop the spread of COVID-19, extra sanitation measures are being taken at our open kiosks:

  • Employees will be asked to wash their hands between each customer
  • Customers will be encouraged to wash their hands with the sanitizer provided at the entrance of the kiosk
  • Plexiglass divider panels have been added at the check out areas
  • The number of clients in the kiosk at any given time will be limited to facilitate social distancing

All of our other employees are working to deliver reliable service to our customers from home until the situation allows a return to an office setting.

Covid

The COVID Alert app is now available

Help protect yourself and your community. Download the COVID Alert app for free to help stop the spread of the virus. The COVID Alert app lets users know if they may have been exposed to COVID-19. Available now in the App Store and Google Play. This is a message from the Government of Canada. For more information contact 1-833-784-4397.

Download now:

Apple

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